Intellectual Property Support Services Manager
You will be responsible for the delivery and quality of services and day-to-day management of the Intellectual Property Support Services (IPSS) department.
What you will enjoy
- Active management of all aspects of the IPSS team function, suggesting and implementing improvements.
- Responsibility for the line management of the IPSS co-ordinators and IPSS specialists including but not limited to recruitment and training and development.
- Collaborating with and leading the IPSS co-ordinators to identify and oversee training and development needs and planning across the department.
- Managing the IPSS co-ordinator team to ensure SLA are maintained and monitored.
- Ensuring process documentation is kept up to date and identifying and implementing changes which streamline, reduce errors and improve service.
- Actively leading the team to support goals around process efficiency and continuous improvement.
- Being the escalation point for IPSS service issues working with IPSS co-ordinators and teams to ensure issues are managed and resolved.
- Carrying out other duties and projects as reasonably requested.
- Helping the Head of IPSS to ensure any changes at Patent and Trade Mark offices are reviewed and assessed for any impact on IPSS practices, processes and services.
What you will need
- Experience of managing an IP Support function at manager level, ideally gained within an IP attorney firm.
- Demonstrable delivery and commitment to quality of service, along with a desire to seek further improvement.
- Good working knowledge of IP formalities, ideally with the relevant CIPA and/or CITMA certificate.
- In depth understanding of IP portfolio management systems and document management systems.
- Thorough understanding of the inherent risks within the management of IP and strategies to mitigate these.
- Excellent written and verbal communication skills.
- Proven ability to work to deadlines and under pressure and effective at delegation of tasks within teams.
- A positive attitude and experience of leading and motivating a team effectively to deliver high performance and high quality service.
- Experience in project work, including the implementation of new services, new IT systems and process change across a firm.
- Ability to build relationships in teams/individuals which are working in a hybrid environment.