You will be working within our Intellectual Property Support Services department, providing day to day management of the Patent and Trade Mark Records department.

What you will enjoy

  • Managing all aspects of the IPSS team function, suggesting and implementing improvements to increase productivity and efficiency, reduce risk, and improve all aspects of quality and client service.
  • Line management of the IPSS team, including but not limited to recruitment, training and development and performance management.
  • Identifying and overseeing the meeting of training needs and planning and coordinating training and development activities across the department.
  • Maintaining an awareness of workload across the department, monitoring and managing competing priorities, (re)allocating work accordingly and conducting daily team briefings.
  • Defining, reviewing and maintaining the IPSS process documentation and standard templates and actively managing team compliance through monitoring, analysis and feedback.
  • Providing timely and appropriate feedback to the team, conducting quarterly development discussions.
  • Overseeing the production of regular and frequent reports.
  • Operational management of key external suppliers.
  • Acting as a main point of contact for IPSS service issues. Recording, managing and resolving any client service issues.

What you will need

  • Experience of managing an IP support function, ideally gained within an IP attorney firm.
  • Demonstrable delivery and commitment to quality of service, with a desire to seek further improvement.
  • Good working knowledge of IP formalities, ideally with the relevant CIPA and/or CITMA Certificate.
  • In depth understanding of IP portfolio management systems and document management systems.
  • Thorough understanding of the inherent risks within the management of IP and strategies to mitigate these.
  • Excellent written and verbal communication skills.
  • Proven ability to work to deadlines and under pressure.
  • A positive attitude and the ability to lead and motivate a team effectively to deliver a high quality service.
To apply, send your CV to: +44 (0)20 7269 8550