IP Support Services Specialist
We are looking for candidates with previous IP experience in records, formalities or as a paralegal, looking to progress their IP career.
What you will enjoy
- Actioning incoming correspondence and processing work to a high complexity level
- Updating and maintaining the firms IP portfolio management system to ensure accurate records are kept for all patent and/or trademark applications
- Diarising key dates and ensuring deadlines are actioned
- Producing high quality written communication, including correspondence to clients
- Responding to more detailed client enquiries and mentoring others on drafting responses
- Actively participating in the ‘work rota’ for your team and assigning work to others when required
- Updating statistics on and monitoring work queues
- Preparing updates for team meetings, checking anomaly reports and investigating and reporting issues arising
- Checking the work of others to a high complexity and providing feedback
- Assisting with identifying training needs and training and mentoring others up to a high complexity
- Developing workflows, process guides and training materials
- Assisting with responses to client service issues
What you will need
- Extensive experience of working in an IP support function, ideally gained within an intellectual property firm
- Excellent working knowledge of patent, design and/or trade mark formalities
- CIPA/CITMA Administrator’s certificate/s desirable
- In depth understanding of IP portfolio management systems and document management systems
- Demonstrable delivery and commitment to quality of service
- A desire to continually seek further improvement
- Good understanding of the inherent risks within the management of IP and ways to mitigate these
- The ability to work in a methodical manner, ensuring that all deadlines are met
- Excellent written and verbal communication skills
- The ability to develop strong working relationships with colleagues and clients
- A positive attitude and the ability to help, lead and motivate a team effectively to deliver a high performance / high quality service